Last updated: August 27, 2024

This Privacy Policy describes how Vickie‘art (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use or make a purchase from Vickie‘art (the "Site") or otherwise interact with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, amend the “Last Updated” date and take any other steps required by applicable law.

How we collect and use your personal data

In order to provide the Services, we collect (and have collected in the past twelve months) personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information that we collect.

Information we collect directly from you

Information you provide to us directly through our Services may include:

  • Contact information including your name, address, telephone number and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address and telephone number.
  • Account information including your username, password, security questions, and other information used for account security.
  • Customer support information including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but then you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interactions with the Services (" Usage Data "). For this purpose, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Google
  • Meta
  • Criteo
  • Microsoft
  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors (Mollie), who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment, fulfil your orders and provide the products or services you request so that we can perform the agreement we have with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may collect certain information automatically using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How we use your personal information

  • Providing Products and Services. We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, establishing, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, SMS or postal mail, and to show you advertisements for products or services. This may involve using your personal information to better tailor the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
  • Communication and service improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services and maintain our business relationship with you according to Art. 6 (1) (f) GDPR .

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies we use relating to supporting our store with Shopify can be found at  . We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interests to operate, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject cookies in your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking Cookies may not completely prevent the way in which we share information with third parties, such as our advertising partners.

Please note that while your browser may transmit a “Do Not Track” signal, our Site, like many other websites, is not designed to respond to such signals. For more information about “Do Not Track” signals, please visit 

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons covered by this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and display advertising to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • When you instruct, request or otherwise authorize us to pass certain information to third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
  • In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

We have disclosed in the past 12 months the following categories of personal data and sensitive personal data about users for the purposes set out above in “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data” :

Category Categories of recipients
  • Identification information such as basic contact information and certain order and account information
  • Categories of personal information listed in the California Customer Records statute, such as basic contact information and certain order and account information
  • Commercial information such as information about orders, shopping and customer support
  • Internet or other similar network activity, such as usage data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information to conduct advertising and marketing activities as follows.

User Generated Content

The Services may provide the ability to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, that content will be public and accessible to anyone.

We have no control over who has access to the information you make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use or misuse of any information you make public or receive from third parties.

Third party websites and links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information contained on such sites. Information you provide in public or semi-public locations, including information you share on third party social networking sites, may also be visible to other users of the Services and/or users of these third party platforms, without limitation as to their use by us or any third party. The inclusion of such links on our Site does not imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) any personal information of persons under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee 'perfect security'. In addition, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may deny your request to the extent permitted by law.

  • Right to access/know : You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
  • Right to erasure : You may have the right to request that we erase the personal data we hold about you.
  • Right to rectification : You may have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising : You may have the right to request that we not “sell” or “share” your personal information, or to opt-out of the processing of your personal information for purposes that constitute “targeted advertising” as defined under applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to access the Site, depending on where you are located.
  • Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal data.
  • Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
  • Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
  • Managing Communications Preferences : We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before we accept a request from an agent, we will require the agent to provide evidence of such authority to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have any complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible supervisory authorities for data protection can be found here..

International users

Please note that we may transfer, store and process your personal information outside of the country in which you reside. Your personal information will also be processed by staff and third party service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Model Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.